Refund Policy

A legal disclaimer

The information provided on this page is intended as a general overview of our refund practices and does not constitute legal advice. By placing an order with Gigille, you agree to the terms outlined in this Refund Policy.

Refund Policy - the basics

Due to the personal nature of press-on nail products and for hygiene and safety reasons, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed and processing has begun. Because products come into direct contact with the body, returned items cannot be resold or redistributed.

For this reason, customers are encouraged to carefully review sizing information, product descriptions, and order details before completing a purchase.

If a product arrives damaged, defective, or incorrect due to an error on our part, customers must contact us within a reasonable period after delivery and provide clear photographic evidence of the issue. Upon review, we may, at our sole discretion, offer a replacement, store credit, or other appropriate resolution.

Refund Policy

At Gigille, every press-on nail set is handcrafted with care and attention to detail. Due to the custom-made and hygienic nature of our products, all sales are generally considered final. However, we are committed to customer satisfaction and will review refund requests on a case-by-case basis.

Orders may be cancelled within 24 hours of purchase for a full refund. After this period, production may have already begun, and cancellations may no longer be possible. Custom or personalized orders cannot be cancelled once production has started. For hygiene and safety reasons, we do not accept returns of opened, used, or worn press-on nail sets. Returns may only be considered if the wrong item was received, the product arrived with a manufacturing defect, or the item is substantially different from the product ordered.

Customers must contact us within 7 days of receiving their order if they wish to report an issue or request a refund. To help us assess the situation, customers may be required to provide their order number, photographs of the product, photographs of any damage or defect, and a description of the issue.

A full refund may be issued if an order is cancelled within the eligible cancellation period, if the incorrect item was sent and cannot be replaced, if a verified manufacturing defect is present and a replacement cannot be provided, or if the product becomes unavailable and the order cannot be fulfilled. A partial refund may be offered at our discretion for minor defects that do not significantly affect the appearance or wearability of the product, or when a customer chooses to keep a product despite a verified issue.

Refunds will not be issued for incorrect sizing selected by the customer, normal wear and tear, accidental damage, improper application or removal, allergic reactions to adhesives or application products, change of mind after production has begun, or shipping delays caused by postal services, customs procedures, weather conditions, or other circumstances beyond our control. If a package is marked as delivered by the shipping carrier, Gigille cannot be held responsible for lost or stolen packages. If a package appears to be lost in transit, customers are encouraged to contact us so we can assist in investigating the matter with the shipping provider.

Approved refunds will be issued to the original payment method used for purchase. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider. If you have any questions regarding this Refund Policy or would like to submit a refund request, please contact us via email with your order number and relevant details.